Shipping
You have our word that we will do our absolute best to ship items within 3-5 business days, and might even be able to get it on the road sooner.
For larger pieces, we we always research to see what is the fastest and most affordable way to get the item to you! Most of the time this means using UPS, FedEx, or an outside shipping company. Either way, for larger items just contact us and we can start the processing of figuring out how to efficiently get a piece safely to your front door!
All smaller items are shipped via USPS. If the listing does not have a shipping quote, contact us with your city and zip and we can let you know how much it would cost to get to you!
All smaller items are shipped via USPS. If the listing does not have a shipping quote, contact us with your city and zip and we can let you know how much it would cost to get to you!
Also please note that we often factor in an additional $3 to $4 for packing materials, which is always included in the shipping quote we give you!
IMPORTANT FURNITURE REFUND DISCLAIMER: If a piece shows up damaged - YOU MUST KEEP ALL PACKING MATERIALS INTACT, including the box it was shipped in - the shipping company will have a representative out to go over the damage. If any of the shipping particles are removed, the shop will NOT BE RESPONSIBLE for refunding you for the piece, as we won't be able to claim insurance on the damage.
returns
Items received damaged may be refunded if and once you send detailed photos showing damage to item and packaging, which must be received within 3 days of receipt. As a disclaimer, our pieces are packaged with the upmost care (we want them to get safely to you so you're able to enjoy them!!) However, every once in a while things can get mishandled or shaken around. Don't panic... send us photos and we'll be happy to discuss a solution that works for both parties!
IMPORTANT FURNITURE DISCLAIMER: If a piece of furniture arrives damaged - YOU MUST KEEP ALL PACKING MATERIALS INTACT, including the box it was shipped in - the shipping company will have a representative out to go over the damage for an insurance claim. If any of the shipping particles are removed, the shop will NOT BE RESPONSIBLE for refunding you for the piece, as we won't be able to claim insurance on the damage.
If you do not like the item you have purchased, you are responsible for return shipping within 14 days of receipt. Please be aware that some large freight items can cost several hundreds of dollars. All items must be re-packaged the same way it was received and arrive safely so it can be re-sold. Tracking and insurance is required. Once the item has been received in perfect condition, I will refund all monies minus original shipping costs.
Important: We are NOT RESPONSIBLE for lost or stolen packages. Please advise. If you'd like to have shipping switched to "signature only", please let us know and we can coordinate with our local carrier. Refunds will NOT be issued for lost or stolen packages.